How subscriptions work
Subscriptions automatically renew according to your chosen plan, and the products are automatically delivered by the store after each successful renewal.
For example, if you have a monthly subscription, the system will automatically charge the credit card monthly and you will get the products delivered to your home every month, without you having to place the order yourself!
Can I pause or cancel a subscription?
Yes of course. You can pause or cancel a subscription at any time in the customer portal, as shown in the screenshot below. The only time the subscription cannot be canceled is if you have started a subscription that requires a certain number of payments before you can cancel it.
The customer portal is accessible via the magic link that you receive in the email when you place a subscription order on the website.
How can I skip or reschedule a payment?
You can skip or reschedule a payment in the customer portal. Each scheduled delivery has one Skip payment button next to it, which you can use to skip the payment. You can reschedule the payment by clicking the Plan again button next to the delivery date.
Can I add products to my subscription?
Naturally. You can add products to your subscription in the customer portal. Just click on the To process button on the product card and edit, delete or add products to your subscription.
What happens if the payment cannot be processed?
If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link where you can safely update your payment method.